Refund & Return Policy

At Blanco Fragrance, we want you to love your purchase! If for any reason you're not completely satisfied, we’re here to help with a straightforward and hassle-free return process.

Returns

• Time Frame: You have 30 days from the date you received your item to initiate a return.
• Eligibility:  To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
• Non-Returnable Items: Unfortunately, we cannot accept returns on items that are personalized, used, or in non-resalable condition.
• Examples include: opened bottles of perfume, promotional items, or gift cards.

Refunds

Once your return is received and inspected, we will notify you via email about the status of your refund. If your return is approved, we will process the refund, and the amount will be automatically credited to your original payment method within **7-10 business days**.

Partial Refunds:

In certain situations, only partial refunds are granted (if applicable), such as items not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

How to Initiate a Return

To start your return, please email us with your order number and the reason for your return. We’ll provide you with the instructions and address for returning your item.

Return Shipping

- Customers are responsible for return shipping costs unless the return is due to a mistake on our part (wrong item shipped, defective item, etc.).
- We recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee we will receive your returned item.

Late or Missing Refunds

If you haven’t received a refund yet:
1. Check your bank account or credit card statement.
2. Contact your bank or credit card company; it may take some time before your refund is officially posted.
3. If you’ve done all of this and still haven’t received your refund, please contact us.

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Need Help?

If you have any questions or concerns about your return or refund, feel free to reach out to our customer support team. We’re here to assist you!